Management consulting case studies
The client problem, the work LUKiN delivered and the result.
Explore examples across operational excellence, change management, business intelligence, management reporting, digital transformation and PMO.
Independent project · Award-winning work
School sport in Bizkaia: telling the gender-gap story through open data.
The report by LUKiN founder Irene Tobajas won the Reportaje + Datos category of the 2025 Open Data Bizkaia Data Journalism Challenge. It brings together five seasons of participation, sports provision and a school survey through interactive charts.
The 2025 edition, restored for reference. This is not a statistical update or a commissioned assignment for the provincial government.
Making a small marketing team's workload visible before a CRM rollout
Helping a small marketing team organise requests, plan by quarter and document customer handovers while a separate team prepared the CRM.
Read the case study ↗Giving a global Customer Service transformation a clear path forward
Assessing transformation maturity, aligning stakeholders and turning capability gaps into practical near-term and longer-term actions.
Read the case study ↗Turning broad digital growth goals into a practical SME action plan
Helping an independent ecommerce business focus on the few SEO, analytics and conversion actions that could be measured and implemented first.
Read the case study ↗Using client segmentation to increase sales by 29% in six months
Identifying high-margin offers and turning customer analysis into focused pricing and commercial decisions.
Read the case study ↗Building a five-year roadmap for renewable energy growth
Bringing investment needs, workforce, partnerships and technology into one practical masterplan for growth and funding decisions.
Read the case study ↗Reducing operational inefficiency by 47% in a manufacturing environment
Combining practical process improvement with real-time KPI visibility across production lines.
Read the case study ↗Validating a digital product before committing to the roadmap
Testing user needs and market assumptions before turning a mobile app idea into an executive-level delivery roadmap.
Read the case study ↗Turning pricing analysis into £1.5m of additional revenue and faster reporting
Combining pricing benchmarks, commercial analysis and automated reporting to support better decisions across a professional services portfolio.
Read the case study ↗Connecting tools, teams and workflows to scale delivery
Replacing disconnected tools and manual processes with one simpler system for visibility, coordination and execution.
Read the case study ↗Turning scattered data into decisions teams can actually trust
Creating a single source of truth and a useful reporting layer across multiple data sources.
Read the case study ↗Making change stick: from good ideas to consistent execution
Embedding ownership, routines and follow-through so existing improvements became normal daily practice.
Read the case study ↗From unclear ways of working to a more structured operating rhythm
Improving processes, roles and weekly routines to reduce duplication and strengthen follow-through.
Read the case study ↗From scattered data to clear management visibility
Designing a KPI and reporting framework that made performance and priorities easier to understand.
Read the case study ↗From 40+ disconnected projects to full visibility and control
Structuring a PMO to improve governance and decisions across cross-functional projects and regions.
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